QuickBooks Banking Error 9999 is a script error in the browser that can block the internet connection between your bank and QuickBooks Online. It can prevent you from updating bank feeds and downloading any transactions from the website of your bank. When you receive this error, the following message pops up, “Sorry, we can’t update your account” or “Error code 9999 – Can’t update.” Please try updating again later (9999).” 

If you have received this error, follow the steps provided in this article in the given order to fix it. Alternatively, you can also dial our helpline number and speak to our certified technicians for quick and precise solutions of QuickBooks Banking Error 9999.

How to Fix QuickBooks Banking Error 9999

Follow the below given steps in order to fix the banking error 9999 in QuickBooks:

Step 1: Update your Bank account

Frequently updating your bank account can resolve online banking errors. To perform this step in QuickBooks Online, follow the given steps.

• Open QuickBooks Online.
• Go to the Banking tab and click on Update tab.
• Repeat the process 3 to 4 times.

Step 2: Clean Browser’s Cache files

Cache files let browsers load websites quickly by using previously saved elements of a website. This however becomes an issue in case the code of the websites changes and mismatches with what is included in the cache files. Clearing cache is a necessary troubleshooting required whenever browsing websites gets sluggish.

For Google Chrome

• Type chrome: //settings/clearBrowserData in the address bar and hit Enter key.
• Click and checkmark the Cached images and files box.
• Click on the Clear data button.

For Firefox

• Type about: preferences#privacy in the address bar and press Enter.
• Click “Clear your recent history” button.
• Checkmark Cache from the list and then click Clear now.

For Internet Explorer

• Press Ctrl + Shift + Delete on your keyboard.
• Click and checkmark Temporary Internet and website files on the Delete Browsing History page.
• Press Delete.

For Safari

• Click the Develop tab on the top.
• Click Empty Caches.

Step 3: Disconnect and Reconnect Bank Account

QuickBooks Banking Error 9999 may also occur due to incorrect login credentials and multi-factor authentication. Try to reconnect your bank account to update the connection with your bank that can help resolve the error.

Disconnect Bank account from QuickBooks Online

• Click Banking on the left side panel and then Banking.
• Click on the Edit icon on your account you want to disconnect.
• Click and checkmark “Disconnect this account” option on the save checkbox in the Account window.
• Click Save and then Close.

Reconnect Bank account

• Click on the Banking tab.
• Click Add Account.
• Enter the login ID and password and click Continue.
• Follow the security verification instructions.
• Click “Securely connect” and then the bank icon next to the bank account you want to add.
• Select your account from the Account type drop-down list.
• Select your Bank account.
• Click “Add new” if you do not have an account, and click Connect.

The steps provided in this article are easy-to-perform and don’t take much of your time. However, in case the QuickBooks Banking Error 9999 occurs even after the steps provided herein, we recommend you contact our certified QuickBooks online experts at 1-800-615-2347.