The payroll tax tables included in QuickBooks Desktop must be up to date in order to process payroll. You can encounter an error that says, "You've validated your Payroll subscription and got the most recent payroll update. We strongly advise that you reconnect to the internet before mm/dd/yyyy. [PS038]". When updating or executing paychecks in QuickBooks, many users get this frequent issue. Use this blog as a roadmap to help you fix this issue.
A brief review of QuickBooks Payroll Error PS038
When a user attempts to send paychecks online but they remain stuck in the "Online to send" status, QuickBooks payroll error PS038 displays. If paychecks are stopped in the system, payroll cannot be handled; therefore, it is urgent that the problem be fixed. Payroll information is a crucial piece of information for a business, even though simple troubleshooting can resolve QuickBooks error code PS038. To prevent data loss, it is advised to carefully follow the troubleshooting steps. You can back up the QuickBooks data before troubleshooting it to safeguard it from loss and corruption.
Methods To Fix QuickBooks Error PS038
Let's proceed with practical solutions to resolve the issue if the causes of the PS038 error in QuickBooks Desktop are known. But before you do, take these important things into account:
Important
You must first update QuickBooks to 2019 or a later edition if you utilize an older version.
Then, before attempting to resolve the PS038 error in QuickBooks, be sure to backup the company file and payroll information.
The payroll tax table needs to be installed with the most recent upgrades in your QuickBooks Desktop application.
Methods To Fix QuickBooks PS038 Update Error
By using the numerous troubleshooting techniques listed below, you can determine if QuickBooks Desktop's error code PS038 can be resolved. Then, adhere to the suggested actions in order for a speedy resolution.
Method 1: Upgrade the QuickBooks software
To fix payroll issue PS038, make sure you are using the most recent and updated version of QuickBooks. The procedures for upgrading QuickBooks consist of:
- Open the QB application first, then go to the Help menu.
- At the top-right corner, select Update QuickBooks Desktop and then click Update Now.
- After clicking Get Updates, close your application and reopen it to check if QuickBooks Desktop still displays the PS038 issue.
Method 2: Attempt sending payroll after upgrading QuickBooks
Under the Employees tab, select My Payroll Services, and then select Send Usage.
- Update the payroll once more if you can transfer data correctly.
- Follow the instructions below if you are still receiving the same error notice, or call the Payroll Helpline at +1800-615-2347.
Method 3: Check to See if Paycheck Is "Online to Send" Stuck
- Choose Find from the Edit tab's Find menu, then pick the Advanced.
- Search for the Filter list under the Select Filter tab and choose Detail Level.
- Select on Summaries Only.
- Search for the Filter list under the Select Filter option and choose Online Status.
- Choose Online to transmit from the drop-down menu on the right.
- To verify all pending paychecks and the PS038 payroll error, click Find.
Method 4: Activate the Verify and Rebuild Data tool: \
- Before using the Rebuild Data tool, be careful to create a backup.
- As seen in the screenshot, select the Rebuild Now option.
- You can view the current status of any stuck paychecks once the rebuild procedure is finished.
- If PS038 QuickBooks Desktop is preventing you from updating Payroll and rebuild cannot fix all of the stopped paychecks.
Method 5: Check the Data on Payrolls Stuck in QuickBooks
The procedures in the section titled "Check and Locate Paycheck Stuck as Online to Send" should be followed in order to obtain a list of each of the paychecks which are stuck in QuickBooks.
- Select the Paycheck Detail option after opening the first paycheck on the list.
- Go to the Earnings tab when the Review Paycheck window appears.
- Find the last item on the list then add it once more as a new item.
- When QuickBooks receives this request, it will show a Net Pay Locked window, which you must shut by clicking No.
- For the item you just added in the fourth step, you must select the Rate Field.
- Click OK after making sure that the taxes and Net Pay have not changed.
- If the Previous Transactions message appears, click Yes.
- When the notification Recording Transactions displays, select Save & Close and then select Yes.
- Select the Paycheck Details button when you open the paycheck again.
- Remove the item that was inserted in the previous step.
- Click OK after once more verifying that the taxes and Net Pay have not changed.
- To save the changes, select Save & Close at the end.
- The same steps should be taken for each paycheck to see if the issue has been fixed.
Follow the instructions in the article carefully to fix QuickBooks error PS038. Alternatively, you can call our Payroll Helpline at +1800-615-2347 for immediate assistance.
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